Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to tell us how your experience with a sportsbook actually went? This page covers the ways to reach the Sportmatters.ca team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and a member of our team will pick it up. We aim to reply within a couple of working days, though enquiries that need extra checking — like a fact-check request or a correction — can occasionally take a bit longer.
A short summary of what your message is about, right at the top, helps us route it to the right person faster. If you're referencing a specific betting site, bonus offer or page on sportmatters.ca, mention it directly so we can find the context quickly.
What You Can Get in Touch About
- Questions about our reviews — If you're unsure how we've rated a sportsbook, what a bonus term actually means, or how a payment method works for Canadian players, ask us directly.
- Corrections — Betting sites change their odds formats, bonus terms and payment options regularly. If you notice something on sportmatters.ca that looks out of date, we want to know so we can fix it.
- Content suggestions — If there's a sport, betting market or payment topic relevant to Canadian bettors that we haven't covered yet, let us know what you'd find useful.
- Feedback on a listed operator — If you've used one of the sportsbooks featured on this site and had a good or bad experience with withdrawals, support or bonus terms, that feedback genuinely informs how we review going forward.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, tell us in your message and we'll point you toward appropriate support resources.
- Partnership or media enquiries — If you represent a sportsbook, payment provider or media outlet, introduce yourself and outline what you're proposing.
How We Handle Your Message
There's no automated ticketing system standing between you and an answer. Every message is read by someone on our team, and replies come from a person, not a template. Two working days is our usual target, though enquiries that arrive during busy periods — for example around major hockey, football or basketball playoff windows — may take slightly longer.
Before You Write In
A few things are worth checking first, since they cover the questions we hear most often:
- Availability by province — The sportsbooks we cover accept players from across Canada under international licensing rather than any Canadian provincial authority. Local rules and minimum age requirements (typically 18 or 19 depending on where you live) still apply, so check your own province's stance before signing up.
- Bonus terms — Wagering requirements, minimum deposits and expiry windows differ by operator. These sit alongside each offer on our comparison pages rather than in one general rulebook, so check the specific terms for the site you're considering.
- Payment methods — CAD deposits and withdrawals, processing times and any fees vary by sportsbook and by payment method used.
If your question is about a specific site's licensing, security or payout speed, our reviews are usually the fastest way to find an answer, and messaging us is a good backup if something still isn't clear.
A Note on Editorial Independence
We accept that some of the operators featured on sportmatters.ca may pay us a commission when readers sign up through our site, but that arrangement never decides how a sportsbook is ranked or reviewed. Reader feedback sent to us — good or bad — plays a genuine part in keeping that coverage honest and current. If something you've read here didn't match your own experience, we want to hear about it.
For readers researching options outside the mainstream Canadian market, our Best Non GamStop Casinos 2026 guide covers a related but different corner of the industry — worth a look if that's closer to what you're after.
What to Expect Next
Once you've sent your message, keep an eye on your inbox (and, just in case, your spam folder) for our reply. We won't ask for payment details or account passwords by email, and we won't add you to any marketing list without your say-so. If you don't hear back within a reasonable window, a short follow-up is completely fine — messages occasionally get missed, and we'd rather you chase us than assume we've ignored you.